State Farm® Insurance Agent Stephanie Kerr Ramirez

"My agent Laura Conkey was responsive, professional, and took time to explain my options clearly. I appreciated the follow-up and support throughout the process."

"Stephanie was amazing and extremely helpful"

"Thank you, Laura, for showing us how to bundle and save. Your knowledge and expertise are truly appreciated!"

"Hi my brother recommended I try this place to get a quote. I talked with Laura who gave me great information to make an informative decision about what I need for my insurance needs. Thank you again Laura"

"I had the opportunity to work with Laura, and she is truly a wealth of knowledge. She went above and beyond to help me, and I couldn’t be more grateful. I highly recommend reaching out to this agency for professional, reliable assistance."

"The ladies is this office are so tremendously helpful, knowledgeable and just plain lovely! Thank you Stephanie for all these great neighbors doing a fantastic job at making insurance reviews fun and educating!"

"Great customer service! Helped me for all my insurance needs!"

"My agent Laura is the best!!! She got me insurance with no questions asked. Ask for Laura she’s your go to for insurance!!!"

"Laura is the best! Very professional!"

"Laura did a excellent job! She welcomed me with a smile. Very patient and answered all my questions Great customer service !"

"I have worked with Lisa Salazar for several years & she has been absolutely amazing to work with! She consistently goes above and beyond for my clients when quoting and servicing their insurance needs. Her professionalism, responsiveness, and dedication to finding the best coverage at the best value truly set her apart. She makes the process smooth and stress-free for both home and auto insurance. I highly recommend Lisa to anyone looking for a knowledgeable and dependable insurance agent. She always delivers exceptional service!"

"Five stars is not even enough for what (cornia) did for me thank you so much you had so much patience with my questions helping set up State farm app I really appreciate it and State farm is blessed to have an employee like you keep up the good work. God bless and always be safe"

"We worked with Lisa Salazar and Stephanie. They were both an absolute pleasure to work with. They are easy to get a hold of and very responsive to emails. Thank you ladies for all your help!"

"I was helped by Lisa Salazar and she was hands down the best person I could have found for the job. Thank you to this wonderful person for getting me back on the road at an affordable price."

"Would like to really thank Coreena for her outstanding customer service and support thanks again Coreena appreciate for all your help"

"Working with this office has been a real pleasure so far.
We are excited about our move to Texas and Lisa has made the process with State Farm a breeze. She has a wonderful personality, is highly informative, and wonderfully professional. I look forward to finally meeting her and the rest of the staff in person."

"UPDATE:

I recently requested a cancellation of my policy I purchased in 2023 after discovering that the information I was given at the time of sale was completely inaccurate. I was told by the agent who sold me the policy that I would receive the $500,000 payout if I lived through the 20‑year term. That statement is false, and it directly influenced my decision to purchase the policy.

When Stephanie reached out via phone call for clarification this morning, I expected honesty, accountability, and a willingness to correct the situation. Instead, I received a passive aggressive phone call from who repeatedly said she was “sorry I feel that way” rather than acknowledging that one of her agents misrepresented the policy. At no point did she take responsibility for the misinformation I was given, even though misrepresenting policy benefits is prohibited under state insurance regulations.

Consumers come to insurance agents trusting that they have our best interests in mind and that they will explain policies accurately. We rely on their expertise to make long term financial decisions. Instead, I spent years paying into a policy based on information that was not true. The dismissive response I received made it clear that this office is more concerned with commission and protecting themselves than with transparency or client trust.

I am sharing my experience so others are aware and can make informed decisions before working with this location.

2023 review:
Laura has gone above and beyond resolving any issues I have encountered! She really breaks everything in my policy down for me until I fully understand and have no questions. I definitely plan on staying with State Farm because of Laura’s customer service skills are unmatched."

"Thank you much for the kind and caring service provided. The interactions were very informative and offered great help moving forward. Thank you again for all of your amazing assistance."

"Excellent price and quality service!"

"Stephanie is my agent very helpful in finding the plan that fits best for me . I will definitely recommend Miss Ramirez at State Farm Insurance"

"She was amazing and I would definitely refer family and friends to her. She takes customer service to the next level thank you so much.."

"Valentina was AMAZING! Gave great detail into everything my husband and I were getting for insurance, helped us with discounts as well."

"Nothing but good things to say about Valentina. She made the sit down feel like a conversation with family or a friend. She was extremely professional with a kind understanding of my circumstances. Her patience and understanding helped me get the coverage I needed. Highly recommend this office."

"Lisa Salazar did a great job helping me going through from my disabled previous car to the following purchase . Lisa's professionalism is at the top level of this industry."

"Ms. Valentina my GAL 🥰omg I’m so blessed I found my agent here at State Farm. Walked me through the whole process and ensured I was getting the correct coverage for my age and vehicle. Would recommend any young driver starting out to get with State Farm. It may be on the pricey side but it’s better to be safe than sorry. I wish I went with them first."